Refund and Returns Policy

At Reiki Johannesburg, we are committed to providing a positive and fulfilling experience for our clients. If, for any reason, you are unhappy with a purchase or booking, please review this Refunds and Returns Policy to understand your rights and options.

Refund Eligibility

1.1 Services (Bookings, Courses, and Workshops)

Refunds for services such as Reiki treatments, courses, or workshops are subject to the following conditions:

• Cancellations made at least 24 hours in advance of the scheduled service may qualify for a full refund.
• Cancellations made within 24 hours of the scheduled service or failure to attend may result in no refund or forfeiture of a deposit paid.

Refunds for specific courses and workshops may be issued at the discretion of Reiki Johannesburg based on individual circumstances.

1.2 Products

For physical items purchased from Reiki Johannesburg (e.g., crystals, pendulums, or other wellness products), you are eligible for a refund or exchange under the following conditions:

• The item is returned within 14 days of purchase.
• The item is unused, undamaged, and in its original packaging.
• Proof of purchase (e.g., receipt or order confirmation) is provided.

Non-refundable Items:

• Gift cards and vouchers are non-refundable.
• Personalized or custom-made items cannot be refunded unless they are defective or damaged upon delivery.

2. Conditions for Returns

To qualify for a return or exchange of physical items:

• Items must be in their original, unused state.
• Reiki Johannesburg reserves the right to reject any returns if the item appears worn, damaged, or altered in any way.

Customers are responsible for the cost of return shipping unless the product is defective, damaged, or incorrect. Reiki Johannesburg is not liable for returns lost in transit.

Refund Processing

3.1 Services

Approved refunds for Reiki sessions, courses, or workshops will be processed within 7–10 business days after cancellation or approval.

3.2 Products

For eligible physical product returns, refunds will be issued within 7–10 business days of receiving and inspecting the returned item. Refunds will be made to the original payment method.

3.3 Exchanges

Items eligible for exchange will be processed upon receipt and inspection of the returned product. If the replacement item is unavailable, a refund or store credit will be issued.

Exceptions

Reiki Johannesburg reserves the right to decline refunds or returns under the following circumstances:

• Late returns (beyond the stated return window).
• Items that show signs of use or damage caused by the customer.
• Services or bookings that fail to meet the cancellation timeline.

How to Request a Refund or Return

To initiate a refund or return, please contact us using the details below. Provide your name, proof of purchase, and details of the product or service in question.

Email: helen@reikijohannesburg.co.za
Phone: 082 896 3534

We aim to address all refund and return inquiries in a prompt and professional manner.

Thank you for choosing Reiki Johannesburg. We value your satisfaction and strive to ensure a seamless experience with our services and products.